Question 1

What is MobiGas?

Accepted Answer

MobiGas is Kenya's gas-on-credit delivery platform. Order gas now, get it delivered in 10–40 minutes, and repay within 30 days via M-Pesa.

Question 2

How do I sign up?

Accepted Answer

Download the MobiGas app, register with your National ID and phone number, add two guarantors, and apply for your credit limit. The whole process takes about 2 minutes.

Question 3

Is MobiGas available in my area?

Accepted Answer

We match you with verified vendors within 8km of your location. Coverage is expanding across Kenya — check the app to see vendors near you.

Question 4

How does the credit work?

Accepted Answer

You apply once through the app. Our partner bank runs an instant credit check (CRB) and sets your credit limit. You can then order gas anytime within that limit.

Question 5

Who provides the credit — MobiGas or a bank?

Accepted Answer

Credit is provided exclusively by our partner banks and SACCOs, not MobiGas. We're a platform that connects you to vendors and credit providers — we don't lend money ourselves.

Question 6

How do I repay?

Accepted Answer

Repay your partner bank directly via M-Pesa within 30 days. Bank interest applies per your agreement with them.

Question 7

What happens if I miss a repayment?

Accepted Answer

Late repayments may affect your credit limit and future ability to order on credit. Contact your partner bank directly if you anticipate difficulty repaying on time.

Question 8

How long does delivery take?

Accepted Answer

Typically 10–40 minutes depending on your location and vendor proximity.

Question 9

Are vendors verified?

Accepted Answer

Yes, every vendor is verified by our team before they can receive orders, including business registration and ID checks.

Question 10

What if I have an issue with my delivery?

Accepted Answer

Use the chat assistant on this site or email support@mobigas.co.ke with your order details and our team will follow up promptly.

Question 11

How do I become a MobiGas vendor?

Accepted Answer

Download the MobiGas Vendor app, register your business details, upload your business certificate or ID, add your gas products and pricing. Our team verifies you within 24 hours.

Question 12

How do vendors get paid?

Accepted Answer

Instantly to M-Pesa once the customer confirms delivery with their 4-digit PIN. The bank pays directly — no waiting.

Question 13

What is the Stock Boost Loan?

Accepted Answer

A loan vendors can apply for after 3 consistent months on the platform with 30+ deliveries, to help buy more gas stock in bulk. Provided by partner banks, not MobiGas.

Question 14

Is my data safe?

Accepted Answer

Yes. All data is encrypted in transit and at rest, and we follow Kenya's Data Protection Act (KDPA) requirements. See our Privacy Policy for details.

Question 15

Does MobiGas sell my data?

Accepted Answer

No. We never sell your personal data. It is only shared with partner banks for credit assessment and with vendors for delivery purposes.

Frequently Asked Questions

Getting Started

Credit & Payments

Orders & Delivery

For Vendors

Security & Privacy